Privacy Policy

1. Introduction

Welcome to Coverage On Point. We are dedicated to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect when you visit our website or use the services we provide, how we use, share, and protect that information, and the choices you have. This policy is designed to comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and relevant telecommunication privacy standards.

This policy applies to all individuals who interact with our website or services, regardless of location, and covers information collected through our website, SMS/MMS communications, and any other electronic means of interaction with Coverage On Point.

2. SMS Privacy, Consent & Mobile Information

Coverage On Point may collect your mobile phone number, SMS opt-in status, consent records, and messaging preferences when you choose to receive text messages from us — for example, when you submit an online form, request an insurance quote, or otherwise provide consent.

If you have opted in, you may receive messages related to insurance quotes, policy review reminders, renewal follow-ups, appointment reminders, customer care, billing or account inquiries, documentation requests, and marketing messages related to insurance products and services, including home and auto bundle quote opportunities.

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or contact us at 469-210-1807 or info@coverageonpoint.com. Consent to receive SMS/text messages is not a condition of purchase.

Phone numbers provided for SMS opt-in remain confidential and will not be shared with any third parties for promotional or marketing purposes.

3. Information We Collect

Personal Information

• Name: full legal name.
• Contact details: email address, postal address, telephone number, and similar information.
• Insurance information: details you provide to obtain a quote (vehicles, property, drivers, etc.).

Usage Information

• IP address used to connect your device to the internet.
• Site usage such as pages visited, features used, and interaction patterns.
• Cookies and similar technologies to support site functionality and analytics.

Anonymous & Aggregated Information

We may aggregate data in a way that does not identify any individual to monitor performance, conduct market research, and improve our services.

4. How We Use Your Information

• Quote & service delivery: prepare quotes, place coverage, and service your policies.
• Customer contact: respond to inquiries, provide support, and send service notifications.
• Personalization: tailor content and recommendations to your needs.
• Marketing (with consent): send promotional materials about products and services through email, SMS, or other channels you have opted into.
• Security & access control: protect against unauthorized access and abuse.
• Internal operations: data analysis, audits, and risk management.
• Legal compliance: comply with applicable laws, regulations, and lawful requests.

Mobile opt-in information, SMS consent, and phone numbers collected for SMS communication will not be shared with any third party or affiliates for marketing purposes.

5. SMS Program Details

Types of SMS communications

• Appointment reminders
• Quote follow-ups
• Policy review and renewal reminders
• Billing or account inquiries
• Promotions or offers (if you have opted in to marketing)

Opt-in method

You may opt in to receive SMS messages from Coverage On Point by submitting an online form on our website and selecting the SMS consent checkbox. The SMS consent checkbox is optional and is not required to submit the form. If you do not wish to receive SMS messages, do not check the SMS consent box.

Opt-out method

You may opt out of SMS/text messages at any time by replying STOP to any SMS message you receive from Coverage On Point. After you opt out you may receive one final confirmation message. You may also contact us directly at 469-210-1807 or info@coverageonpoint.com to be removed.

Help

For assistance with SMS/text messages, reply HELP to any message, call us at 469-210-1807, or email info@coverageonpoint.com.

Standard SMS disclosures

• Message and data rates may apply.
• You can opt out at any time by texting STOP.
• Message frequency may vary.
• Consent is not a condition of purchase.
• For assistance, text HELP or visit our Privacy Policy and Terms & Conditions.

6. Sharing of Information

We share information only as needed to deliver our services — for example, with insurance carriers we represent (including Farmers Insurance) for underwriting and policy servicing, and with service providers who help us operate our business under appropriate confidentiality obligations. We do not sell your personal information, and we do not share mobile phone numbers or SMS opt-in data with third parties for marketing purposes.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and review our practices on an ongoing basis.

8. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, or delete personal information we hold about you, and to opt out of certain processing. To exercise these rights, contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date.

10. Contact Information

Coverage On Point — Akif Khan, Agent
Phone: 469-210-1807
Email: info@coverageonpoint.com